Support Policy

We care and support our customers with the full intent of delivering a premium product you can be proud of.

Range of Support

Happy to help with:

Assistance installing website on your server (hosting)
Questions about our Templates & Services
Template Bugs and Fixes
Questions about our Templates & Services
Assistance with our recommended Add-ons
Wordpress options & Installation
Ecommerce options & Solutions

Unsupported:

Server Technical Assistance & Configuration
3rd Party Plugin & Service Configuration
Beat Store set up and configuration (Contact Provider)
Fixing modifications to templates made outside Graphic Owls

We focus on topics like design and configuration of the templates including installation onto your server (hosting), usage of our Add-on features and potential bug fixes. We do not provide general WordPress or Hosting Support Please refer to the WordPress.org forums for general WordPress support or your hosting's support pages.

Customization Support

If you need updates for any customization you've had done on your website, please send us a message with specific details regarding your inquiry. If you are seeking info on having one of our templates customized or requesting a custom site from scratch then please visit the Customization Service page first.

Support Hours

Graphic Owls office is located in Atlanta, GA (EST) and our working hours are 10:00AM to 6:30PM (EST) on workdays (Monday to Friday excluding public holidays). Please be mindful of potentially slower response times on weekends and holidays. Our premium support is available to registered members only (Coming Soon).

Bug Fixing & Updates

We are committed to regularly updating our products. If you found a bug, please report it to our support team for them to investigate. For any bugs regarding uptime or page loading, please consult with your hosting provider first.